The 3 R’s Strategy to Take a Step Forward to Make Customer Edit Their Negative Reviews

If you own a business, then you probably know the power of reviews that how having a few negative ones can hit your business hard and have an impact on your reputation. Whenever people try out something new, invariably the first thing they do is check the reviews online. We practically have an app for everything these days.

There are companies that offer app store optimization services which can help you achieve top ranking and better visibility. Having a reliable ASO company by your side helps to improve your app’s conversion rate so that more people will download it after its listing. Negative reviews from customers can feel like a punishment and can erode your ranking, however, this also gives you an opportunity to respond to their concern and turn around their impression about you.

Three tips to make customer edit their negative reviews:

1. Reach out to customers– negative reviews are born out of any bad experience the customer might have faced. So, whenever you see negative reviews, make sure to reach out to them to understand the nature of the problem(s).

2. Rectify your mistakes – the next step would be to analyse the issue, find the faults in the system and make efforts to rectify it so that no other person would have the same experience.

3. Restore your relationship – once the issue is fixed, you need to communicate the same to the customer. This will help build trust and loyal customer base. If the customer feels loved and attended to, they can even feel compelled on their own to change or update their initial negative review.

Reviews have become a powerful tool which determines the success of any business or product. These reviews impact ASO and affect the ranking of an app. However, you can boost your ranking and visibility through app store optimization services. Whenever customer writes a review, be it positive or negative, it gives you the opportunity to build a positive relationship with them. So, if you focus on your motive and follow the above 3 ‘R’s, you can turn a horrible customer experience into a positive win. Browse the web to find a reliable ASO company for your business and make your app top the app store charts with marginal efforts!